![]() If the problem persists, contact Support for additional assistance. 1 1 0 125,091 New member 04-15-2016 10:19 AM Product: Officejet Pro X476dw Operating System: Microsoft Windows 10 (64-bit) This printer had been 'online' but now I am suddenly receiving the message that it is 'offline'.The HP has a handy printer-based Web page that supports the gamut of. If connected via Wired Ethernet, try a different Ethernet cable and verify that the port that the printer is connected to is working. We could set up IP printing, which enabled us to send a print job over the Internet.If it is not, reconnect the printer to the correct Wi-Fi Ethernet network. For details, refer to Connect the Printer to a Wireless (Wi-Fi) Network Using the Xerox Easy Wireless Setup Program. If connected via a Wi-Fi Ethernet network, print a configuration page to verify that the printer is connected to the correct Wi-Fi network.Do not connect the printer to a USB hub for connectivity as it is not supported and can cause communication issues. ![]() Make sure the USB cable is connected directly from the computer to the printer.The USB cable should be one single cable that is shorter than 12 feet in length. If connected via a USB cable, try a new USB cable. Ensure that the box next to Let Windows manage my default printer is unchecked.Uncheck the box for SNMP status enabled.Select the port to work with and then click on the C onfigure Port button.Right-click on the printer in question and select printer properties.Select the Start icon on the bottom left of your screen, select Control Panel, and then select Devices and Printers.Note: The instructions listed will not work with WSD ports, USB ports, or Macintosh ports. Disable SNMP in the printer port settings:.Select Use Printer Online from the drop-down menu.From the window that opens, select Printer from the menu bar at the top.Right-click the printer in question and select See what’s printing.Select the Start icon on the bottom left of your screen, select Control Panel, and then select Devices and Printers.Make sure the printer has been set to “Use PrinterOnline.DocuShare Enterprise Content Management.
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